Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICTPMG801 Mapping and Delivery Guide
Manage a telecommunications workplace

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency ICTPMG801 - Manage a telecommunications workplace
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to fulfil workplace management responsibilities at a managerial and supervisory level in a telecommunications business environment.It applies to individuals who combine technical skills with management skills to manage technical staff in an advanced technological environment.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the telecommunications – project management field of work and include access to:

a telecommunications workplace

relevant enterprise documentation, including human resources and quality management policies.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Support human resources activities
  • Assist and advise on recruitment action and induction of new staff
  • Monitor staff training needs and implement technical training activities for staff
  • Provide information and advice to relevant personnel
  • Review and advise on work health and safety (WHS) and security in workplace
       
Element: Manage conflict in workplace
  • Assess conflict situation
  • Determine ways to resolve conflict with conflicting parties
  • Apply decision making procedures to business model for conflict resolution
       
Element: Apply quality management systems and processes in workplace
  • Document essential requirements of product using quality management approach
  • Assess relationship between client and owner to identify process to achieve agreement on measurable quality features
  • Analyse quality investigation for improvement by involving individuals, groups and managers
       
Element: Monitor work practices to ensure business objectives will be met
  • Develop strategies, using management characteristics to meet business objectives
  • Analyse individual management objectives applicable to workplace
  • Produce business model representing activities of sound management plan for telecommunications workplace
       
Element: Determine human factors when managing people and groups
  • Establish consultation processes between management and staff to resolve grievances
  • Analyse interpersonal skills required of managers and team leaders using identified communications channels
  • Conduct performance reviews and take appropriate action
       
Element: Perform work using self-organisation principles
  • Evaluate methods of improving own productivity and perform a self-appraisal
  • Evaluate effectiveness of information processing methods used in workplace, applying time management techniques
  • Produce report to communicate information efficiently and effectively in workplace
       
Element: Apply effective communicationtechniques to business meetings
  • Research levels, directions and effectiveness of channels used when communicating in business
  • Develop plan for managing business meetings in workplace
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements

Performance Criteria

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Support human resources activities

1.1 Assist and advise on recruitment action and induction of new staff

1.2 Monitor staff training needs and implement technical training activities for staff

1.3 Provide information and advice to relevant personnel

1.4 Review and advise on work health and safety (WHS) and security in workplace

2. Manage conflict in workplace

2.1 Assess conflict situation

2.2 Determine ways to resolve conflict with conflicting parties

2.3 Apply decision making procedures to business model for conflict resolution

3. Apply quality management systems and processes in workplace

3.1 Document essential requirements of product using quality management approach

3.2 Assess relationship between client and owner to identify process to achieve agreement on measurable quality features

3.3 Analyse quality investigation for improvement by involving individuals, groups and managers

4. Monitor work practices to ensure business objectives will be met

4.1 Develop strategies, using management characteristics to meet business objectives

4.2 Analyse individual management objectives applicable to workplace

4.3 Produce business model representing activities of sound management plan for telecommunications workplace

5. Determine human factors when managing people and groups

5.1 Establish consultation processes between management and staff to resolve grievances

5.2 Analyse interpersonal skills required of managers and team leaders using identified communications channels

5.3 Conduct performance reviews and take appropriate action

6. Perform work using self-organisation principles

6.1 Evaluate methods of improving own productivity and perform a self-appraisal

6.2 Evaluate effectiveness of information processing methods used in workplace, applying time management techniques

6.3 Produce report to communicate information efficiently and effectively in workplace

7. Apply effective communication
techniques to business meetings

7.1 Research levels, directions and effectiveness of channels used when communicating in business

7.2 Develop plan for managing business meetings in workplace

Evidence of the ability to:

determine the human factors that need to be analysed when managing people and groups

conduct business meetings, applying effective communication techniques

determine essential requirements of a product, applying quality management principles

monitor and implement training for staff

resolve problems and conflicts professionally in a business environment

support a human resources management program.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

evaluate equity and diversity legislation and underlying principles

critique a range of organisational procedures and policies relating to human resources management

assess work health and safety (WHS) requirements and contrast with legislation and regulations

outline behaviour theories relevant to managing staff in a workplace

summarise the effect of public sector legislation, codes of practice and other formal agreements that directly impact on business operations

establish the technical aspects of telecommunications networks that impact directly on human resources management

formulate strategies to manage the workplace and industry environment.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements

Performance Criteria

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Support human resources activities

1.1 Assist and advise on recruitment action and induction of new staff

1.2 Monitor staff training needs and implement technical training activities for staff

1.3 Provide information and advice to relevant personnel

1.4 Review and advise on work health and safety (WHS) and security in workplace

2. Manage conflict in workplace

2.1 Assess conflict situation

2.2 Determine ways to resolve conflict with conflicting parties

2.3 Apply decision making procedures to business model for conflict resolution

3. Apply quality management systems and processes in workplace

3.1 Document essential requirements of product using quality management approach

3.2 Assess relationship between client and owner to identify process to achieve agreement on measurable quality features

3.3 Analyse quality investigation for improvement by involving individuals, groups and managers

4. Monitor work practices to ensure business objectives will be met

4.1 Develop strategies, using management characteristics to meet business objectives

4.2 Analyse individual management objectives applicable to workplace

4.3 Produce business model representing activities of sound management plan for telecommunications workplace

5. Determine human factors when managing people and groups

5.1 Establish consultation processes between management and staff to resolve grievances

5.2 Analyse interpersonal skills required of managers and team leaders using identified communications channels

5.3 Conduct performance reviews and take appropriate action

6. Perform work using self-organisation principles

6.1 Evaluate methods of improving own productivity and perform a self-appraisal

6.2 Evaluate effectiveness of information processing methods used in workplace, applying time management techniques

6.3 Produce report to communicate information efficiently and effectively in workplace

7. Apply effective communication
techniques to business meetings

7.1 Research levels, directions and effectiveness of channels used when communicating in business

7.2 Develop plan for managing business meetings in workplace

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Assist and advise on recruitment action and induction of new staff 
Monitor staff training needs and implement technical training activities for staff 
Provide information and advice to relevant personnel 
Review and advise on work health and safety (WHS) and security in workplace 
Assess conflict situation 
Determine ways to resolve conflict with conflicting parties 
Apply decision making procedures to business model for conflict resolution 
Document essential requirements of product using quality management approach 
Assess relationship between client and owner to identify process to achieve agreement on measurable quality features 
Analyse quality investigation for improvement by involving individuals, groups and managers 
Develop strategies, using management characteristics to meet business objectives 
Analyse individual management objectives applicable to workplace 
Produce business model representing activities of sound management plan for telecommunications workplace 
Establish consultation processes between management and staff to resolve grievances 
Analyse interpersonal skills required of managers and team leaders using identified communications channels 
Conduct performance reviews and take appropriate action 
Evaluate methods of improving own productivity and perform a self-appraisal 
Evaluate effectiveness of information processing methods used in workplace, applying time management techniques 
Produce report to communicate information efficiently and effectively in workplace 
Research levels, directions and effectiveness of channels used when communicating in business 
Develop plan for managing business meetings in workplace 

Forms

Assessment Cover Sheet

ICTPMG801 - Manage a telecommunications workplace
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICTPMG801 - Manage a telecommunications workplace

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: